E-commerce Portal Integration with Microsoft Dynamics Nav

As we know market and businesses moving on the e-commerce portal which provide the direct customer interaction with companies. Electronic commerce, commonly known as E-commerce, is trading in products or services conducted through computer network such as internet. There are lots of leading companies which leading the Indian e-comm. market for example Amazon, Flipkart, Lime road, Snap deal, Wish etc. Those company have online shopping facilities where the customer can buy provided Goods & Services from e-commerce portal. There are six type of e-commerce in Market.  Those are:

1. B2B (Business To Business)
2. B2C ( Business To Customer)
3. C2C (Consumer To Consumer)
4. C2B (Consumer To Business)
5. B2G (Business To Government)
6. G2C (Government To Consumer)

Merchant Challenges in working with E-comm Portal:

• Order Management
• Inventory Management
• Customer Management
• Return Management
• Sales V/s Collection Reconciliation
• Payment Reconciliations
• Data Punching
• Data Accuracy

Top 5 Benefits of E-Commerce Integration with ERP:

• Control the inventory and operational costs
• Reduce data redundancy, human involvement and error
• Boost the productivity
• Enhanced control over business
• Exceptional customer experience
• Help in Decision Making and planning
• Reduce the user dependency

ERP Solutions to handle above issues:
As all are aware about technology which growing day by day. E-commerce companies provide the merchant portal for getting all the above information where will be chance of human error in data transferring.  In way of solution is API (Application Programming Interface) integration with ERP System for Automate the Manual processes, API is a software inter-mediator that allows the two different application talk to each other. For example when you use an application on your mobile phone, the application connects to the Internet and sends data to a server. The server then retrieves that data, interprets it, performs the necessary actions and sends it back to your phone. The application then interprets that data and presents you with the information you wanted in a readable way. This is what an API is - all of this happens via API.

Microsoft Dynamics Nav have the option to integrate with E-commerce portal through Rest and SOAP API’s. The ERP integration with e-commerce portals has transferred the day-to-day business operations, altogether on a unique fast-track path, of many manufacturers. It has completely eliminated the scope of manual errors and reasons for sluggish progress. Along with relishing numerous benefits, ERP-integrated e-commerce businesses have discovered efficient and effective ways to outrun tough competition and deliver satisfactory customer services. If you too want to be successful with your online business and long to keep up with the increased online demand and supply, your e-commerce strategy should include integration to an ERP without a miss. And one such ERP is Microsoft Dynamics Nav. It gets seamlessly integrated with online stores.


About the Author:
Kunj Bihari Agrawal is a senior functional consultant for Microsoft Dynamics Nav. Kunj has a rich experience of over 11 years in finance domain & India statutory in MSD NAV. He has a passion for exploring possibilities of easing the entire ERP migration for corporate and is currently working with various government and private focus groups in ironing out the creases & roadblocks for GST migration on various technology platforms. He can be reached at: [email protected]